keeping you informed

Frequently Asked Questions

Frequently Asked Questions

If you’re planning your first event with us, here’s what you might want to know about tents, setup, deliveries, and more. If you still have questions, feel free to get in touch, we’re happy to help!

For weekend events, deliveries typically take place between Wednesday and Friday. This window allows flexibility for weather and scheduling. If you’d like to request a specific delivery time or date, just let us know—an additional fee may apply.
Pickups usually happen between Sunday afternoon and Tuesday. If your pickup is scheduled for Sunday, we’ll give you advance notice so you can coordinate with any other vendors.

Yes, all rentals require a signed Rental Agreement before your booking is confirmed. It outlines important details like delivery timelines, setup responsibilities, cancellation policies, and care of items.

You can review the PDF agreement here.

We’re happy to answer any questions before you sign, just reach out!

Not at all, as long as we have your completed Property Layout Form (included in your booking), our team can set your tent up exactly as discussed. On the form, you’ll note where you’d like the tent, which direction it should face, and where you’d like the entrance and walls.

Yes! We can schedule a site visit to review access, slope, and layout. This is especially helpful for first-time setups or rural properties. Pricing depends on your location.

We use a mix of pickup trucks with trailers and larger trucks, depending on the delivery schedule. Whichever we use, we’ll need clearance of about 10 feet wide by 15 feet high, and ideally we’ll be able to back right up to the setup area.

If access is limited and we need to carry items a longer distance by hand, additional labour fees may apply.

Our tents include a mix of solid and window-style walls. If you’d like to upgrade to mesh or full window walls, we’re happy to do that for an additional cost. Let us know when booking.

We ask that the space under the tent be completely cleared before we arrive for pickup. That means no décor, lighting, or personal items left behind. If anything is left under the tent, we may need to charge a cleanup or labour fee to remove it.

Absolutely—just keep in mind that anything over 100 lbs must be cleared with us first for safety reasons. We recommend using zip ties or string only—no tape please, as it can damage the material.

The ground doesn’t need to be perfectly level, but it should be relatively flat so the tent legs sit evenly. We’ll guide you through this during your site prep.

Most of our lighting uses energy-efficient LED bulbs. We’ll let you know if a dedicated circuit is needed based on what you’ve rented (e.g., chandeliers, café lighting).

We understand plans change! After your deposit is paid, we allow some flexibility. While tents can only be changed to an item of equal or greater value (depending on availability), smaller items can usually be adjusted within reason. Reach out early and we’ll do our best to accommodate.

Our stakes go about 3.5 feet into the ground, so if you have irrigation, septic systems, rock beds, or anything unusual under your lawn, please let us know in advance. If staking isn’t an option, we may be able to use counterweights instead (available for certain tent types).

If we’re staking into the ground, you’ll need to contact Ontario One Call to request utility locates. This helps ensure there’s nothing buried where we’ll be installing. It’s free to request and required for safety. If your tent will use counterweights, this isn’t necessary.

In many cases, yes—especially for larger tents or public events. It’s the client’s responsibility to check with your municipality and secure any necessary permits. If you’re unsure, we’re happy to help guide you through what’s typically required.

We recommend allowing at least:

  • 3–5 feet of clearance around smaller tents
  • 10 feet of clearance around larger tents

This ensures safe installation and access for our team.

We deliver tables and chairs to your event location, but setup is the client’s responsibility. To help you place them efficiently, we provide a Seating Guide based on your tent layout.

At pickup, we kindly ask that all chairs are stacked and tables are folded and returned to the drop-off point to avoid additional labour fees.

E-transfer to info@graingerevents.ca

Full details will be included with your quote and invoice.

Ready to Start Planning?

We’d love to hear what you’re celebrating—and how we can help bring your vision to life.